Service desk tools 

A business considers customer service to be an important part of achieving success and profits in the long run. It is based on the ticketing system in which the customer submits a ticket containing request details. The capacity of a business’s support team measures the difference between your client’s expectations and meeting expectations. Using the … Read more

Incident Management KPIs – Major ITIL Incident Management Metrics

In today’s always-on world, technical incidents and outages matter more than ever before. Downtimes and glitches come with critical consequences costing huge sums per hour in the form of reduced productivity and revenue along with maintenance costs. This is why it is important that companies track their incident management effectiveness. Incident management metrics help teams … Read more

Online support software using chat support software

edIn this article, we are going to talk about online support software. Mainly the support chat software that becomes very familiar with the web site. Nowadays, most websites offer live chat support for immediate customer queries. Thanks to the integration of the online chat support for online support software, customers can immediately get help from … Read more